DOH Rural EMS Leadership Development Course
Course Introduction
Program Module 1: What does it mean to be a leader?
CE Broker 20-706061
Video 2. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 5. Wellness
Mike Taigman
Program Module 2: Management Skills / Operations
CE Broker – 20-782792
Video 6. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Program Module 3: Workforce Development & Management
CE Broker 20-706079
Video 11. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 12. Employee Recruitment / Employee Engagement & Retention / Employee Development/Career Ladders
Scott Moore
Program Module 4: Partnership Development & Collaboration
CE Broker 20-706087
Video 14. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 15. Communicating Your Message Externally
Rob Lawrence
Video 16. Crisis Communication
Rob Lawrence
Video 17. Stakeholder Identification/Alignment
Linda Liebert-Hall
Program Module 5: Quality/Metrics
CE Broker 20-782806
Video 18. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 19. Establishing Data Metrics – Collection, Analysis, and Management
Todd Stout
Video 21. Quality Improvement
Mike Taigman
Video 22. Benchmarking Performance
Mike Taigman
Video 23. Using the Malcolm Baldrige Quality Program to Guide Quality Efforts & Evaluate Progress
David Harrawood
Video 24. Using the Scorecard Tool
David Harrawood
Video 25. Measuring Customer Satisfaction
David Harrawood
Program Module 6: Finance
CE Broker 20-706053
Video 26. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 28. Cost Reporting
Asbel Montes
Program Module 7: Sustainability
CE Broker 20-782810
Video 29. Introduction to Section / Learning Objectives
Linda Liebert-Hall
Video 30. Industry Engagement
Tristan North
Video 31. Leveraging Resources
James Crutchfield
Closing Video